This web site is owned and operated by HornerShearing who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Lane Side Farm
Phone: 01200 427 419
Fax: 01200 427 459
VAT Registration Number: 175 6888 05
Horner Shearing Company No: 2202278
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept all major credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
There is a minimum order value of £10 excluding VAT and delivery.
Manufacturer part numbers are used for identification purposes only to help customers find the parts they require. They do not imply or indicate the identity of the manufacturer.
Please note: the currency converter on our website is provided as a guide only. The order total is in Pounds Sterling (GBP), so the exact amount charged in your own currency will vary depending on the exchange rate at the time the payment is taken.
All goods remain the property of Horner Shearing until paid for in full.
|Shipping and Handling|
Our quote is for delivery is to the delivery address (DAP). It does not include import duty or tax, which some countries may charge.
All Import duties and taxes are the responsibility of the buyer.
We aim to despatch all orders within 1-2 working days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
For orders made in the UK, 20% VAT is added. All other orders are VAT free.
There is no VAT on children's clothing.
|Credit Card Security|
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01200 427 419 (International +44 01200 427 419) or fax us on 01200 427 459 or write to us at Lane Side Farm West Bradford Clitheroe Lancashire BB7 4QH United Kingdom
All telephone calls are recorded for training and monitoring purposes.
Information That We Collect
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect is:
Mobile Telephone Number
We collect information in the following ways:
Orders placed online
Orders placed in person
How We Use Your Personal Data
Horner Shearing takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We retain your data only for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to our providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
You have the right to access any personal information that we process about you and to request information about:
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible, but certainly within legal timeframes, unless there is a valid reason for not doing so, in which case you will be notified.
You also have the right to request erasure of your personal data or to restrict in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request. This is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We may use third parties to provide the below services and business functions; however, all processors acting on our behalf process your data only in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
CreditCall Ltd (payment processing)
SellerDeck Payments (payment processing)
PayPal (payment processing)
Heart Internet (web hosting)
We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including but not limited to SSL, TLS, encryption, restricted access, IT authentication, firewalls, anti-virus and malware.
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR), but some other countries may not necessarily have the same high standard of protection for your personal data. We do not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to us. However, as this information is required for us to provide you with our services, we will not be able to offer some/all of our services without it.
As noted in the How We Use Your Personal Data section of this notice, we occasionally process your personal information under the legitimate interests legal basis. Where this is the case, we have carried out a thorough Legitimate Interests Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
We use the legitimate interests legal basis for and have identified that our interests are the management of providing services for customers.
How Long We Keep Your Data
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We will keep your data on our systems for as long as a relationship exists between us, unless you ask us specifically to remove your details.
Where you have consented to our using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Occasionally we would like to contact you by post with details of the products and services we provide that we believe will be of interest to you. If you do not wish to receive such communications, please let us know by contacting us either by e-mailing email@example.com, writing to us at: Horner Shearing, Lane Side, Grindleton Road, West Bradford, Clitheroe, BB7 4QH, or calling us on +44 (0)1200 427419.
Lodging A Complaint
We process your personal information only in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Information Commissioners Office (ICO), Wycliffe House, Water Lane, Wilmslow SK9 5AF
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Any disputes will be dealt with in a UK court under UK jurisdiction.